Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our translation services.
Table of Contents
1. Overview
Relay Translation Services ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
By using our services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Key Points:
- We only collect information necessary to provide our translation services
- Your data is encrypted and stored securely
- We never sell your personal information to third parties
- You have control over your data and can request its deletion at any time
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, account preferences
- Professional Information: Company name, job title, industry
- Payment Information: Billing address, payment method details (processed securely by our payment processors)
2.2 Content Information
When you use our translation services, we collect:
- Source documents and text for translation
- Translation preferences and requirements
- Project specifications and deadlines
- Communication history related to your projects
2.3 Technical Information
We automatically collect certain technical information:
- IP address and location data
- Browser type and version
- Device information and operating system
- Usage patterns and service interactions
- Log files and error reports
3. How We Use Your Information
We use your information for the following purposes:
3.1 Service Delivery
- Providing translation and localization services
- Managing your account and projects
- Processing payments and billing
- Communicating about your projects and services
3.2 Service Improvement
- Analyzing usage patterns to improve our services
- Developing new features and capabilities
- Conducting quality assurance and testing
- Training our AI and machine learning models
3.3 Legal and Security
- Complying with legal obligations
- Protecting against fraud and security threats
- Enforcing our terms of service
- Resolving disputes and legal claims
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing and billing
- Cloud hosting and data storage
- Customer support and communication
- Analytics and performance monitoring
4.2 Professional Translators
When using human translation services, we may share relevant project content with:
- Qualified professional translators in our network
- Project managers and quality assurance specialists
- Subject matter experts for specialized content
4.3 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users
- Investigate potential violations of our terms
5. Data Security
We implement comprehensive security measures to protect your information:
5.1 Technical Safeguards
- Encryption: All data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Strict access controls and authentication mechanisms
- Network Security: Firewalls, intrusion detection, and monitoring systems
- Regular Updates: Security patches and system updates are applied promptly
5.2 Operational Safeguards
- Employee background checks and security training
- Confidentiality agreements with all staff and contractors
- Regular security audits and penetration testing
- Incident response and breach notification procedures
Security Certifications
6. Data Retention
We retain your information for different periods depending on the type of data and purpose:
You may request earlier deletion of your data, subject to legal and contractual obligations.
7. Your Rights
You have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you
Right to Rectification
Request correction of inaccurate or incomplete information
Right to Erasure
Request deletion of your personal information
Right to Restrict Processing
Request limitation of how we process your information
Right to Data Portability
Request transfer of your data to another service provider
Right to Object
Object to certain types of processing of your information
To exercise these rights, please contact us using the information provided in Section 12.
9. International Data Transfers
As a global translation service, we may transfer your information internationally. We ensure adequate protection through:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for transfers to certain countries
- Binding Corporate Rules for intra-group transfers
- Certification schemes and codes of conduct
10. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.
11. Policy Changes
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:
- Notify you of material changes via email or website notice
- Provide at least 30 days' notice before changes take effect
- Maintain previous versions for your reference
- Update the "Last Updated" date at the top of this policy
12. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Email: privacy@relay.com
Phone: +1 (555) 123-4567
Response Time: Within 48 hours
Mailing Address
Relay Translation Services
Attn: Privacy Department
123 Market Street, Suite 500
San Francisco, CA 94105
United States
EU Representative
For EU residents:
Email: eu-privacy@relay.com
Address: 45 Canary Wharf, Floor 12
London E14 5AB, UK